In case of any questions or problems related to the Lublin City Bike, please contact our 24/7 hotline at 814774774

We wish you pleasant and safe use of the Lublin City Bike

What to do to be able to ride an LRM bike?

• Register via the Filfri mobile application available in Google Play and App Store or at lublin.filfri.eu
• check your e-mail and click on the activation link received in the e-mail (if you register from the website. Also check the SPAM folder where our e-mails sometimes "fall in")
• top up your account in the application or on the website with the amount of at least PLN 1 (registration fee). If you want to ride a bike for longer without worrying that you will run out of funds for subsequent rentals - if you want to rent more than 1 bike - top up your account with a larger amount, e.g. PLN 4. This will allow you to rent up to 4 bikes
• go to the nearest station, select a bike and scan the QR code on the back of the bike

The phone number and PIN are used to rent a bike in the application and to log in to the website

The login and password can also be used to log in to the user panel via lublin.filfri.eu

The phone number and PIN are used to rent a bike in the application and to log in to the website

The login and password can also be used to log in to the user panel via lublin.filfri.eu

Registration without access to the Internet is possible in one of 15 terminals. Bicycle rental without internet access also. It is important to remember your login details - phone number and PIN

Bikes are available 24 hours a day, 7 days a week during the bicycle season.

We suggest not to exceed the maximum statutory rental time - 12 hours. After exceeding this time, an additional fee of PLN 200 may be charged

• The registration fee during the LRM testing period is PLN 1
• The use of the bike is free, provided that it is returned to the station or return zone within 24 hours
• The maximum number of bikes that can be rented by one user - 4 bikes (to rent 4 bikes, you must have PLN 1 on your account for each bike)
• The minimum amount necessary to rent a bike - PLN 1
• Fee for returning the bike outside the parking zone - PLN 20
• Fee for removing a non-regulated bike lock - PLN 200
• Fee for returning the bike outside the LRM zone - PLN 200

The maximum time of renting a bike is 12 hours* exceeding it means imposing an additional fee of PLN 200

The cost of restoring a standard bicycle is PLN 3,000.

You can top up your account in the mobile application or by logging into your account in the LRM System. Payments can be made via Przelewy24.pl instant payments, credit card, Apple Pay or Google Pay

Log in to your account in the system or to the mobile application and click the ACCOUNT FUNDING tab.

Select the top-up amount. The system will automatically redirect you to the Przelewy24.pl system where you can choose from many types of payments. After the transaction is completed and the account is topped up, the system will transfer you back to your account. Check that the account balance matches the top-up amount

You can do it using the mobile application or at the station terminal in one of the 15 stations equipped with terminals

Rental using the mobile application:

• download the Filfri app from Google Play or the App Store
• when logging in, enter your phone number with the prefix 48 xxx xxx xxx and PIN
• scan the QR code on the back of the bike
• wait a few seconds for the bike to communicate with the server (usually it takes 3 to 5 seconds)
• when the Smart Lock clamp is released, you will hear a characteristic click and a beep
• take the selected bike from the stand and enjoy the ride on the Lublin City Bike

You can return the bike in the following way:

1. Put your bike in a selected position at any station of the Lublin City Bike
2. Close the Smart Lock clamp located at the rear of the bicycle. The system will automatically recognize the return of the bike. If you return outside the station, you may be charged an additional fee
3. When the station is full, leave the bike as close to the selected station as possible. The system will automatically recognize the return of the bike. If you return outside the station, an additional fee may apply

You can return the bike at any station operating in the Lublin City Bike System. To find the nearest one, use the mobile application or website where the nearest stations and available bikes are visible on the map

Use another bike available at the station. Contact our hotline as soon as possible at +48 814 774 774 or report a failure via the mobile application in the HELP tab

You can return the bike at any station operating in the LRM system. To find the nearest one, use the mobile application and select the option - Find Station/Map or go to the nearest station and put the bike in a free position. If all stands are occupied, park the bike closest to the station and close the Smart Lock clamp

If you notice that the bike is damaged in any way (lack of air, broken or loose chain, damaged lighting, blocked Smart Lock clamp or any other defect), please contact our Hotline at +48 814 774 774 or report a failure in the mobile application

Walk him to the nearest station and inform the Hotline about his malfunction. You can also report a failure via the mobile application

Send us an e-mail to bok@lubelskirower.pl, providing full personal data, account number (unused funds will be returned) and a declaration of willingness to delete the account